Leader in Customer Care Management & Tele-services in India Infovista offers advance & secure Contact Data Collection and Management systems
A fully integrated approach managing inbound and outbound customer interactions
Installed capacity of 400 workstations (scalable to 2000)
Integration of multiple channels of communications for a customer to:

• Achieve greater market share
• Provide lower cost of service
• Achieve improved productivity through multi tasking
• Provide new sales and service opportunities
• Provide efficient Billing & Collection services

• Provides customized solutions with latest technologies and human approach Infovista optimizes the use of the following outsourcing tools to deliver customized solutions:

  • Expert recruiting
  • Staffing
  • Training and Certifications
  • Knowledge based tools
  • Dedicated management team

  Infovista's trained employees manage the contacts utilizing:
  

  • Phone
  • Internet (E-mail, web-chat)
  • Mail
  • Fax
  • Interactive Voice Response (IVR)
  • Web-self help
  • Voice over IP (VoIP)