Every call agent goes through a well established recruitment process that includes; written tests, group discussions, call simulation and personal interviews, before they are put on to the training process. INFOVISTA ensures that every agent signs a Non-Disclosure Agreement at the time of induction for business secrecy and confidentiality.
The following minimum criteria is adhered to by INFOVISTA while recruiting:

• Excellent Communication Skills

• Confidence, tactfulness and call handling ability

• Minimum College Level Education with strong PC skills and knowledge of LAN/WAN environments

• Strong problem-solving skills and decision-making ability

• Business orientation

• Very high standards of selection process

The key training components are:

• Communication skills

• Accent Reduction

• Language skills

• Interpersonal skills

• Customer Orientation

• Service standards and quality

• Telephone Etiquette

• Cross cultural Training

• Contact Center Technology